ESTATE AGENTS ASK - IS MARY QUEEN OF OFFICES TOO?  CH 4
 
 
Mary Portas, Queen of Shops, is focusing on estate agents in her Secret Shopper programme tonight (C4, 9pm), and was given access to Martyn Gerrard Estate Agents in North London, brave souls. 
 
"Mary says she wants to 'start a revolution in the world of estate agents' does she?" says Trevor Kent veteran estate agency commentator and former president of the NAEA, "and what the hell does she know about the professional fiduciary duties of agency - our business is not like flogging mobile phones or flouncy frocks.   She probably even thinks that the prospective buyers walking into our offices are our 'customers', well Ms Portas - they're not.".  
 
 "Naturally I've not seen the show yet", adds Trevor Kent - an agent for over 30 years, "but I know just what drivel and loathsome agent-bashing is LIKELY to spew onto my screen tonight, and I imagine I shall regret having just bought a wide one.   I only hope viewers will be given a chance to hear the professionals explain how our business really works and why we have to do what we do and the way we do it.    I for one, will stand by if the record needs setting straight ".   
 
Trevor Kent
former president of The National Association of Estate Agents and regularly broadcasts on the property market. 
Contact 
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